Effective Date: 10/1/2025
Reisterstown Lumber Co. (“RLC,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information you share with us through our website, in-store interactions, and via text messaging.
1. Information We Collect
We collect the following types of information when you interact with us:
- Contact Information: Name, phone number, email address, billing and shipping address.
- Order Information: Products and services you request or purchase.
- Text Messaging Information: Mobile phone number and preferences for receiving SMS updates.
- Technical Information: IP address, browser type, device information, and site usage statistics (if applicable).
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Provide delivery updates, order confirmations, and customer-service communications.
- Respond to customer questions and support requests.
- Maintain business records, comply with legal requirements, and improve our services.
3. Text Messaging
When you provide your mobile number to receive order-related updates or customer support messages:
- Message frequency varies depending on your order activity.
- Message and data rates may apply.
- You may opt out at any time by replying STOP to any text we send.
- You can reply HELP for assistance.
- We do not use your mobile information for marketing or promotional purposes without your express consent.
- We never share mobile information with third parties or affiliates for marketing or promotional purposes.
4. How We Share Your Information
We do not sell or rent your personal information. We only share it with:
- Trusted service providers who assist in order fulfillment, delivery, or payment processing.
- Legal authorities if required by law or to protect our rights and safety.
We do not share mobile information collected for text messaging with any third parties for marketing or promotional use.
5. Data Security
We implement reasonable security measures to protect your information from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.
6. Your Choices
You have the right to:
- Opt out of SMS communications by replying STOP at any time.
- Access, correct, or request deletion of your personal information by contacting us.
- Adjust cookie or browser settings to limit website tracking.
7. Links to Other Sites
Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those sites.
8. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any updates will be posted on this page with the updated effective date.
9. Contact Us
For questions about this policy or your personal information, contact us at:
Reisterstown Lumber Co.
Phone: 410-833-1300
Email: info@reisterstownlumber.com
Address: PO Box 337, Reisterstown, MD 21136