Effective Date: 10/1/2025

Welcome to Reisterstown Lumber Co. (“RLC,” “we,” “our,” or “us”).
These Terms & Conditions (“Terms”) govern the use of our website, text messaging services, and any other services we provide.

By using our site, placing an order, or opting in to receive text messages, you agree to these Terms.

1. Services We Provide

We supply building materials and related services to our customers, including:

  • Sales of lumber, hardware, trusses, and other construction products.
  • Order confirmations, delivery scheduling, and customer-service communications via text message, phone, and email.

2. SMS Communications

When you provide your mobile number and opt in:

  • You consent to receive order-related and customer-care text messages from RLC.
  • Message frequency varies based on order activity.
  • Message & data rates may apply.
  • You can opt out at any time by replying STOP to any message.
  • You can reply HELP for assistance.
  • We do not use your mobile information for marketing or promotional purposes without your explicit consent.
  • We never share mobile information with third parties or affiliates for marketing or promotional purposes.

3. User Responsibilities

You agree to:

  • Provide accurate contact information for communication and delivery.
  • Keep your devices secure and notify us if you suspect unauthorized use of your account or phone number.
  • Not misuse our text messaging service for unlawful or abusive purposes.

4. Privacy

Your privacy is important to us. Our practices for collecting, using, and protecting personal information are outlined in our Privacy Policy.
By using our services, you acknowledge that you have read and agree to that policy.

5. Disclaimers

We strive to provide accurate order information and timely communications, but we cannot guarantee uninterrupted access to our website, messaging service, or phone lines.
We are not responsible for delays or failures caused by your wireless carrier or internet provider.

6. Limitation of Liability

To the fullest extent permitted by law, RLC shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our services, including SMS communications.

7. Changes to These Terms

We may update these Terms from time to time. Updates will be posted here with the revised effective date. Continued use of our services after changes are posted constitutes your acceptance of the updated Terms.

8. Contact Us

If you have questions about these Terms or need help with SMS communications:
Reisterstown Lumber Co.
 Phone: 410-833-1300
Email: info@reisterstownlumber.com
Address: PO Box 337, Reisterstown, MD 21136